Black Friday Offers: Terms and Conditions

What it is. The Black Friday Duo costs $150 and includes two intro packs: one for the buyer ("Buyer

Pack") and one for a friend ("Partner Pack"). Each pack includes 8 Group Reformer classes. Our

standard Group Class Intro is $99 per person ($198 for two).

Who can buy. The buyer must be a new client of Zen Pilates. A new client is someone who has never bought a class, pack, intro offer or membership from us.

How it works:

1. The buyer purchases the Black Friday Duo online. The Buyer Pack is added to their account.
2. After purchase, we email the buyer a promo code for the Partner Pack.
3. The buyer may give the code to one friend. The friend must create their own Zen Pilates account, accept our Terms and Conditions and waiver, and apply the code to the Black Friday Duo Partner Pack to claim it at no further cost.
   

Who can claim the Partner Pack. The friend must also be a new client (see 2.2). It is the buyer's

responsibility to choose an eligible friend. If the code is used by someone who isn't eligible, we can't add the Partner Pack to their account, and no refund or credit is given. The buyer may give the code to a different eligible friend before the deadline in 2.5.

Deadline to claim the Partner Pack. The promo code must be redeemed by 11:59pm Tuesday 8

December 2026 (AEDT). After that, the code expires and the Partner Pack can no longer be claimed.

Validity. The Buyer Pack is valid for 28 days from the date of purchase. The Partner Pack is valid for

28 days from the date the code is redeemed, the same as our standard intro offer. Unused classes

expire at the end of the 28 days and can't be extended, refunded or transferred.

Classes included. Group Reformer classes only (Reformer Fundamentals, Align and Balance). Semiprivate, Tower and private sessions are not included.

One per person. Each person may receive one Black Friday Duo pack (Buyer Pack or Partner Pack), and each promo code may be used once

Gifting the Partner Pack. Our general terms say packs are for personal use only and can't be gifted. As an exception, the buyer may give the Partner Pack code to one eligible friend under clause 2.3. Once claimed, the Partner Pack belongs to the friend's account and is for their personal use only

If the friend doesn't claim the Partner Pack. The Buyer Pack remains valid. The $150 price covers

both packs together, and no partial refund is given for an unclaimed Partner Pack.

Bookings and cancellations. Classes must be booked through our online booking system and are

subject to availability. Our standard cancellation policy applies: cancel at least 12 hours before class, or the class credit is forfeited.

Promo code misuse. The promo code is for the buyer's chosen friend. We may cancel a code, or a

Partner Pack claimed with it, if the code is shared publicly, sold, or used more than once.

Who's eligible. Clients who have had no active membership at any time since 1 October 2026. This

offer is available by invitation only, through the link we send by email or SMS. Sign-up is completed by our front desk.

Eligible memberships. Essential, Elite, Sunrise, Limitless and Fusion. Form and Student

memberships are not included.

What you get.

1. Your first 2 weeks for a $50 deposit. The deposit is charged when you sign up and covers your membership's classes for the first 14 days.
2. Then your standard membership starts. Weekly billing at the membership's standard price begins automatically on day 15, using the card stored on your account. The $50 deposit is credited against your first billed week.
   

Minimum term. The standard 8-week minimum term applies and starts from your first billed week

(day 15). The membership auto-renews weekly after the minimum term. All other membership terms apply.

Cancelling before billing starts. You can cancel before your first billed week by emailing

[email protected] by 11:59pm on day 8 of your membership (7 days before your first billing date), in line with our standard 7-day notice. If you cancel, no further payments are charged, and the $50 deposit is not refunded.

Bonus Tower class. If you complete your 8-week minimum term and your membership continues, you'll receive one complimentary Tower class. It must be booked within 4 weeks of it being added to your account, subject to availability, and can't be exchanged for cash.

Holds. A hold placed during the minimum term extends the minimum term by the length of the

hold.

One offer per person. This offer can't be combined with the Intro Offer Upgrade or any other

promotion.

Who's eligible. Clients with an active Zen Pilates membership on 15 November 2026.

What you get.

1. One complimentary Tower class.
2. Two guest passes. Each pass gives one friend one free Group Reformer class.
   

Guest passes. Each friend must be a new client and may use one guest pass. To claim a

pass, email [email protected] with your friend's full name and contact details. We'll set it up on their account. Your friend must create their own account and accept our Terms and Conditions and waiver before their class

Valid until 11:59pm Sunday 31 January 2027 (AEDT). Unused perks expire after this date. Tower

classes and guest-pass classes are subject to availability, and our standard cancellation policy applies.

Perks can't be transferred, sold or exchanged for cash.

Offers can't be combined with each other or with any other promotion, discount or credit unless stated.

We may change or withdraw an offer if something outside our reasonable control prevents us from running it. This doesn't affect offers already purchased.

Nothing in these terms excludes, restricts or modifies any rights you have under the Australian

Consumer Law that can't be excluded. Where these terms say an amount is non-refundable, this is subject to those rights.

We handle your personal information in line with our Privacy Policy. When a buyer passes on a

promo code, or a member gives us a friend's details to claim a guest pass, they confirm the friend is happy for their details to be shared with us for that purpose.

These terms are governed by the laws of New South Wales.