Terms and conditions

Updated: 1/Jan/2026

Safety

Participating in physical exercise, whether with or without equipment such as blocks, straps, or other props suggested by a Zen Pilates Australia instructor, is inherently demanding and involves significant physical exertion. We strongly recommend consulting with a healthcare professional before beginning any exercise program, using suggested equipment, or engaging in activities shown in videos on our website.

Zen Pilates Australia is not a medical organisation; therefore, our instructors and staff are not qualified to provide medical advice or diagnoses. All suggestions and instructions related to equipment use, poses, and movements are optional and should be performed at your own discretion during Zen Pilates Australia classes. Nothing provided on our website should be interpreted as medical advice or diagnosis.

By using our website or participating in classes, you acknowledge that physical exercise involves intense physical movement and carries inherent risks, including the potential for physical and mental injury. You are solely responsible for assessing your physical and mental capabilities for such activities. It is your duty to select the appropriate class level based on your skills, abilities, and any physical or mental conditions you may have. Instructors may occasionally suggest physical adjustments or the use of equipment; it is your responsibility to determine if these suggestions are appropriate for your situation.

By participating in Zen Pilates Australia classes or using our facilities, you expressly waive and release any claims for injuries of any kind against Zen Pilates Australia, including its directors, instructors, independent contractors, employees, agents, affiliates, and representatives.

Terms

Acceptance of Terms: By obtaining a membership or entering our studio, you agree to abide by our Terms and Conditions. If you do not accept these terms, please refrain from obtaining a membership or entering our studio.

Amendments: Zen Pilates Australia reserves the right to modify these Terms and Conditions at any time. Changes will be communicated via email, our website, or posted within the studio premises. It is your responsibility to review these terms regularly for updates, as continued use of our services constitutes acceptance of any changes.

Risk Acknowledgment: All exercise activities at Zen Pilates Australia are undertaken at your own risk. We strongly advise consulting with a medical professional if you have any doubts about your ability to engage in physical exercise. This is especially important for those with pre-existing health conditions or those who are new to physical exercise.

Medical Conditions: Prior to commencing any class, you must inform our staff and instructors of any health risks, such as existing injuries, illnesses, discomfort, or pregnancy. It is crucial to obtain medical clearance to participate in classes if you have any health concerns. Participation with any medical condition is entirely at your own risk.

Instructor Contact and Corrections: Our instructors may provide hands-on adjustments to ensure correct form and alignment during classes. Such adjustments are intended to enhance your practice and prevent injury. However, participation and acceptance of these adjustments are entirely at your discretion and risk.

Class Schedule and Availability: While we strive to adhere to the published class schedule, Zen Pilates Australia reserves the right to alter class times, instructors, and offerings without prior notice. We do not guarantee that classes will be held as scheduled and are not obliged to provide refunds, credits, or compensation for missed classes. However, we may offer alternatives at our discretion.

Studio Hours: Our studio hours may change without prior notice. Permanent changes to our opening hours will be communicated via email, our website, or posted within the studio. We recommend checking for updates regularly.

Personal Belongings: Zen Pilates Australia is not responsible for the safekeeping of your personal belongings while you are at the studio. We advise bringing only essential items and using the provided storage facilities at your own risk.

Conduct and Membership Termination: Interference with, tampering with, stealing, or causing loss or damage to another person's belongings at the studio will not be tolerated. Such actions will result in immediate cancellation of your membership and a permanent ban from our studio.

Privacy: Zen Pilates Australia adheres to privacy regulations and is committed to protecting your personal information. For access to your personal information or to raise privacy concerns, please contact us at info@zenpilates.com.au. Our privacy policy outlines how we collect, use, and protect your data.

Third-Party Services: We use third-party client management software, "Mindbody Online," to manage memberships and bookings. By creating an account, you consent to the transfer and processing of your personal information by Mindbody Online in accordance with their privacy policy.

Class Bookings: All class bookings must be made in advance through our online booking system. Walk-ins are welcome but are subject to class availability and capacity limits. We recommend booking early to secure your spot.

Cancellations and No-Shows: Cancellations of classes must be processed through the online booking system at least 12 hours before the scheduled class time. Cancellation of private appointments must be processed at least 12 hours before the scheduled appointment time. Late cancellations or no-shows will result in a $20 penalty fee or the deduction of a class credit for package holders.

Membership Terms and Conditions: All memberships are non-refundable and non-transferable. Memberships are intended for personal use only and cannot be shared, gifted, or sold. Engaging in such activities will result in immediate cancellation of the membership without refund. 


Sharing your pass or allowing another person to attend in your place is a breach of our Terms and Conditions. If a breach is identified, we reserve the right to charge the casual rate of each session attended by the unauthorised user. This adjustment will be applied to the account of the original pass holder. Continued breaches may result in suspension or termination of your membership or class pack access.

Membership Fees and Changes: We reserve the right to adjust membership fees with 4 weeks' notice. Notification of fee changes will be communicated via email or within the studio. If you do not agree with the new rates, you may cancel your membership in accordance with these terms.

Liability Limitation: Zen Pilates Australia and its representatives are not liable for any injuries, illnesses, or damages resulting from participation in classes, use of facilities, or the consumption of any information provided through our services. This includes but is not limited to direct, indirect, incidental, consequential, or punitive damages.

Indemnification: You agree to indemnify and hold Zen Pilates Australia and its representatives harmless from any claims, damages, liabilities, and expenses arising from your use of our services or breach of these terms.

Intellectual Property: Zen Pilates Australia owns all logos, artwork, videos, instructional materials, and other intellectual property related to our services. Unauthorized copying, reproduction, sale, distribution, or use of our intellectual property is strictly prohibited.

Severability: If any provision of these terms is found to be unenforceable or invalid, the remaining provisions will continue to be effective and enforceable.

Governing Law: These Terms and Conditions are governed by the laws of New South Wales, Australia. By using our services, you agree to submit to the jurisdiction of the courts of New South Wales.

Assignment: Zen Pilates Australia may assign or transfer its rights and obligations under these terms to a third party without notice to you. This transfer does not affect your rights or obligations under these terms.

Membership, Classes, and Packages

Casual Classes: Casual class passes are valid for one week from the date of purchase. No refunds, transfers, suspensions, or extensions are available for these passes. 


Cancellations of classes must be processed through the online booking system at least 12 hours before the scheduled class time. Cancellation of private appointments must be processed at least 12 hours before the scheduled appointment time. Late cancellations or no-shows will result in the deduction of the class or appointment.

Class Packs: 

  1. 5-Packs are activated and valid for 3 months from the date of purchase
  2. 10-Packs are activated and valid for 6 months from the date of purchase. 
  3. No refunds, transfers, suspensions, or extensions are available for these packages.
  4. Cancellations of classes must be processed through the online booking system at least 12 hours before the scheduled class time. Cancellation of private appointments must be processed at least 12 hours before the scheduled appointment time. Late cancellations or no-shows will result in the deduction of a class / appointment credit for package holders.

Memberships:

Minimum Commitment and Termination: Our memberships require a minimum commitment of 8 weeks (or instalments). Memberships automatically renew after the minimum commitment period, and cancellations require 7 days' notice via email to info@zenpilates.com.au prior to the next billing cycle. 


Please note, you are only able to book classes for the upcoming week that you paid for. Classes included in a membership are valid for the respective week. Unused Classes at the end of the billing cycle will expire and cannot be redeemed for credit. 


Limitless and Student Memberships: Provide unlimited weekly access to regularly scheduled ‘Group Reformer’ classes (maximum 1 booking per day). 

Cancellation Policy: Cancellations of classes must be processed through the online booking system at least 12 hours before the scheduled class time. Cancellation of private appointments must be processed at least 12 hours before the scheduled appointment time. Late cancellations or no-shows will result in a $20 penalty fee.

All memberships are non-refundable and non-transferable. Memberships are intended for personal use only and cannot be shared, gifted, or sold. Engaging in such activities will result in immediate cancellation of the membership without refund. Sharing your pass or allowing another person to attend in your place is a breach of our Terms and Conditions. If a breach is identified, we reserve the right to charge the casual rate of each sessionattended by the unauthorised user. This adjustment will be applied to the account of the original pass holder. Continued breaches may result in suspension or termination of your membership or class pack access.

Membership Fees and Changes: We reserve the right to adjust membership fees with 4 weeks' notice. Notification of fee changes will be communicated via email or within the studio. If you do not agree with the new rates, you may cancel your membership in accordance with these terms.

Intro Offer

  • The Group Class Intro Offer provides access to 3 ‘Group Reformer’ classes over 14 days from date of purchase. 
  • The Semi-Private Intro Offer provides access to 3 Focus classes over 14 days from date of purchase. 
  • The Private Session Intro Offer provides access to 5 private sessions, with a 5 week expiry date from date of purchase. 
  • These offers are non-refundable, non-transferable, and cannot be extended. 

Private Classes: Payment is required to confirm a booking for private classes. No refunds, transfers, or extensions are provided for private classes.

Sharing your pass or allowing another person to attend in your place is a breach of our Terms and Conditions.


If a breach is identified, we reserve the right to charge the casual rate of each session attended by the unauthorised user. This adjustment will be applied to the account of the original pass holder.


Continued breaches may result in suspension or termination of your membership or class pack access.

Privacy and Security

Maintain the confidentiality of your account information. Notify Zen Pilates Australia immediately if you suspect unauthorized use of your account. Our privacy policy governs the collection, use, and protection of your personal information, which you can review on our website.

These Terms and Conditions, together with our Privacy Policy, constitute a legally binding agreement between Zen Pilates Australia and its members. For any questions or concerns regarding these terms, please contact us at info@zenpilates.com.au.